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Obviously the most important thing for every Great Estate-goer is getting the correct ticket. If you’re not sure where to spend your hard-earned pounds, all your questions can be answered below.

Young Persons Ticket Access

Please be aware that due to our licencing conditions (new for 2020), persons under 18 years old are not allowed access to the festival unless accompanied by an over 21 ticket holder.

In order to enforce this, we have only made it possible to purchase a young person’s ticket (13 to 17 years old) in conjunction with an adult ticket. In order to add an individual young person’s ticket to an existing order, please message us through the contact form on the website where we can process this on a one to one basis.

Lost ticket?

If you lose your ticket you can just take suitable ID to the box office and they will find you on our system. You can also have the tickets resent to your email address by heading to Ticket Tailor scroll to the very bottom of the page and find the ‘need help or lost your ticket’ option on the white bar and choose click here (this is next to the privacy policy link) and follow the instructions. The tickets will be sent immediately to your email address.

Glamping Bell Tents, What’s Included?

To stay in a Luxury Glamping Bell Tent, simply choose the bell tent option in the ticket section. The 5 metre bell tents have a zipped in ground sheet and all of the following is included: 4 single air mattresses with sheets, lighting, mirror, low level table, bunting inside and out, coloured lights around the centre pole, door mat, welly boot holder, large rug and power to charge your mobile phone and devices, and a name sign outside so you know which tent is yours.  All you have to do is bring your own bedding! How good does that sound?

Please note that all luxury bell tent occupants must also purchase a weekend camping ticket each.

 

How do tickets work?

When you buy your ticket online, your ticket will be emailed to the email address you provided, please ensure you enter the correct email address. Simply print this out and bring it with you to the entrance of the festival with valid ID, where it will be exchanged for a wristband(s) that allows access to the festival. You can also show the tickets on your phone so you don’t have to print anything.

Wristband collection will be available for the entire duration of the event. If you have bought a ticket with your credit card details and have given it to someone else, simply drop us an email to let us know their name and we will make sure that person can gain access.

If there are multiple people booked under one ticket order that are arriving at different times, just print the same ticket off for the individuals and our box office staff will check people in separately from the same order. This will work the same if you just show your tickets on your phone.

If you wish to camp you must purchase a weekend camping ticket. Day ticket holders do not have a camping option. If you wish to bring your motorhome, campervan, caravan or trailer tent, you must also purchase the relevant campervan/ motorhome or caravan ticket option alongside your weekend camping tickets. Each person staying in the campervan / motorhome or caravan requires a weekend camping ticket each.

Any vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which must have been purchased on this website. All occupants of the vehicle must also have weekend camping tickets. Camping tickets are for the whole weekend. Camping tickets are not available on a per night basis for day ticket holders.

Youth tickets can only be purchased by adults aged 21 and over. There is a family ticket option so you are able to purchase this ticket type.

Unfortunately ALL tickets are non-refundable, under any circumstances. You are more than welcome to try and sell these tickets on however you choose, please just let us know the full details of the new ticket holder and we will transfer the tickets to them and email new tickets to the new owners. Use the contact form on our website and use the ticket option from the drop down menu to let us know. Full terms and conditions can be found here

Can I get a refund?

Unfortunately ALL tickets are non-refundable, under any circumstances. You are free to sell your tickets on, but you need to let us know the full details of the new ticket holder so that we can make changes to our records. Please use the contact page and quote your booking reference. Full terms and conditions can be found here