Obviously the most important thing for every Great Estate-goer is getting the correct ticket. If you’re not sure where to spend your hard-earned pounds, all your questions can be answered below.

Young Persons Ticket Access

Please be aware that due to our licencing conditions (updated in 2020), persons under 18 years old are not allowed access to the festival unless accompanied by an over 21 ticket holder.

In order to enforce this, we have only made it possible to purchase a young person’s ticket (13 to 17 years old) in conjunction with an adult ticket. In order to add an individual young person’s ticket to an existing order, please message us through the contact form on the website where we can process this on a one to one basis.

Lost ticket?

If you lose your ticket please search your email for this email address: greatestate@buytickets.at

You can also just take suitable ID to the box office and they will find you on our system. You can also have the tickets resent to your email address by heading to Ticket Tailor scroll to the very bottom of the page and find the ‘need help or lost your ticket’ option on the white bar and choose click here (this is next to the privacy policy link) and follow the instructions. The tickets will be sent immediately to your email address.

How do tickets work?

When you buy your ticket online, your ticket will be emailed to the email address you provided, please ensure you enter the correct email address. Simply print this out or show your tickets on your phone and bring it with you to the entrance of the festival with valid ID, where it will be exchanged for a wristband(s) that allows access to the festival. You can also show the tickets on your phone so you don’t have to print anything.

Wristband collection will be available for the entire duration of the event until 10pm each evening. If you have bought a ticket with your credit card details and have given it to someone else, simply drop us an email to let us know their name before May 15th 2022 and we will make sure that person can gain access. Requests after this date cannot be actioned.

If there are multiple people booked under one ticket order that are arriving at different times, just print the same ticket off for the individuals or have pictures of the ticket codes and our box office staff will check people in separately from the same order. This will work the same if you just show your tickets on your phone.

If you wish to camp you must purchase a weekend camping ticket. Our super early bird camping tickets  allow you to camp for the whole four days, and these tickets sold out. If you have a 3 day weekend camping ticket and you wish to come on Thursday, you must also purchase a Thursday upgrade ticket.  Weekend day ticket holders do not have a camping option and are only able to attend the event for three days. If you have individual day tickets e.g. you can enter the festival for that day only, and you cannot camp. Thursday tickets are not a standalone ticket, you cannot attend for Thursday only. Thursday tickets are an upgrade ticket for people with 3 day weekend camping tickets only.

If you wish to bring your motorhome, campervan, caravan or trailer tent, you must also purchase the relevant campervan/ motorhome or caravan ticket option alongside your weekend camping tickets. Each person staying in the campervan / motorhome or caravan requires a weekend camping ticket each.

Any vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which must have been purchased on this website. All occupants of the vehicle must also have weekend camping tickets. Camping tickets are for the whole weekend. Camping tickets are not available on a per night basis for day ticket holders.

Youth tickets can only be purchased by adults aged 21 and over. There is a adult & youth ticket option so you are able to purchase this ticket type.

Unfortunately ALL tickets are non-refundable, under any circumstances. You are more than welcome to try and sell these tickets on however you choose, please just let us know the full details of the new ticket holder and we will transfer the tickets to them and email new tickets to the new owners. Please note we cannot split tickets, and require information for changing ticket names before midnight on May 15th 2022, after this time we cannot action any changes. Use the contact form on our website and use the ticket option from the drop down menu to let us know. Full terms and conditions can be found here

Can I get a refund?

Unfortunately ALL tickets and booking fees are non-refundable, under any circumstances. You are free to sell your tickets on, but you need to let us know the full details of the new ticket holder so that we can make changes to our records before May, 15th 2022, after this time changes will not be made. Please use the contact page and quote your booking reference. Full terms and conditions can be found here