All the small print
All Tickets are sold subject to these Terms and Conditions. Please read them carefully before purchasing a ticket, as purchase constitutes acceptance of them, both by you and any other party you buy tickets for.
Refunds, Transfers and Cancellations
IMPORTANT! Tickets are non-refundable, even in the unlikely event of the festival being cancelled (in its entirety) by the Promoter.** Cancellation by a billed artist will not entitle you to a refund, regardless of their position on the bill. If the event is postponed and moved to another date, your tickets will be valid for the new date and refunds will not be given, if you cannot make the new festival date, your tickets will be rolled over to The Great Estate 2021.
**SPECIAL INFO REGARDING COVID-19: The Great Estate Festival team are very much continuing with all plans to host our festival this May. We are of course keeping a close eye on guidance from the UK Government, Chief Medical Officer, Cornwall Council and our own Event Safety Managers. In a fast changing situation, key info and updates to event plans will be posted on social media so please make sure you are following us on Facebook!
NAME CHANGES: Ticket BUYERS can request to change Attendee name/s ONCE, by filling in this form, and only until midnight on May 20th 2020. ***Please*** make sure that you purchase the correct ticket for your needs and are that the NAMED people on each ticket are able to attend the event before buying.
TRANSFERS: If you wish or need to sell your ticket to someone else then we will ONLY accept ticket exchanges that have been issued and administered by The Great Estate team. If you have bought a ticket from someone via another platform (eg. Facebook/Ebay) and the name on the ticket doesn’t match your ID, you’ll be refused entry.
Only customers holding a valid e-Ticket will be admitted to the Event.
Tickets are uniquely named, bar-coded and allow one person entry. It is your responsibility to arrive at the festival site with a valid, printed e-ticket, and you MUST present additional ID to confirm it is your ticket. Valid ID = Bank card/Drivers’ License/Utility Bill. We will do everything in our power to ensure that only the named ticket holder in each instance gains access to the site, but cannot be held responsible for lost or stolen tickets or ID’s.
On arrival at the Festival site, your unique ticket barcode will be scanned, and you will be given a festival wristband, which must be worn at all times through the duration of the event. You will be asked to show this to gain admission to the Main Arena, and other site areas.
Anyone who is unable to present a valid wristband on request from any of the The Great Estate team or Security staff will be asked to leave site, so please keep your wristband safe.
Friday, Saturday & Sunday Day tickets will be given coloured wristbands that permit entry to the site for THAT DAY ONLY. You will not be allowed to bring camping equipment on site or sleep in your car, and will be unable to gain access to the festival site on any other day.
Weekend ticket holders can leave and return to the site at any time provided wristbands are worn.
CHILDREN AND YOUNG ADULTS
Children & Young Adults are very welcome at The Great Estate Festival but remain the responsibility of their parents/guardians at all times. All attendees under the age of 18 (whether Infant, Child or Young Adult tickets) MUST be accompanied ON ENTRY by a paying adult over 21 years of age, and this adult’s contact details will be written on the Child/Under 18’s wristband. No accompanying 21+ adult? No entry.
We will admit a maximum of 2 under 21s per adult admitted.
It is your responsibility to ascertain the suitability of the event for any children in your party, considering such factors as curfew times, appropriateness of music, size of event etc.
Sorry but we can’t allow any dogs on site, unless registered Guide or Hearing dogs. If you arrive with your dog you will NOT be permitted access to the car park. Anyone found to have brought their dog on site will be asked to leave and will have their wristband removed. We love pooches, and a hot festival car park is not the place for them.
The Festival will operate several fully licensed and affordable bars, and only those over the age of 18 will be served (ID Required) The Great Estate operates a Challenge 21 policy, and you will be asked to provide ID even if you are over 18.
NO ALCOHOL purchased off the premises will be allowed onto the main festival site under any circumstances, and the staff reserve the right to confiscate and destroy and alcohol being drunk on the main site that was not bought here.
We allow a reasonable amount of alcohol to be brought in to the camping area: Check out the FAQ’s for more info.
There will be plenty of food stalls serving a variety of meals and snacks throughout the day. You are welcome to bring your own food and snacks into the campsite but we do ask that you please try and minimise your pre-packaged food waste and do not bring glass.
Camping includes Friday, Saturday and Sunday night, we ask that everyone vacates the camping areas by midday on Monday. You can set up camp from 10am on Friday morning. Please note, this is a very popular arrival time and there can be long queues to access the site, we would recommend arriving later if possible.
Campervan, motorhome and caravan awnings are accepted but must fit within the allocated pitch of 8x4m for a motorhome/caravan. You must ensure you purchase the correct ticket type that includes an awning. Tents are NOT permitted in any of these areas for safety. The festival is a very short walk from the parking and camping area, approximately a three-minute walk.
Camping vehicles, please bring plenty of your own water. The water and showers are supplied in the main campsite which is approximately a five-minute walk from the campervan area. There are no electric hookups on site, and generators are not permitted.
There is a brand new family camping area, separate from the main camping area, with a car park close by. Tents are restricted to the camping area only and are not allowed next to vehicles in the car park or campervan / motorhome or caravan area. The camping field is near the car park so it is not far to walk with your tent/belongings. People do tend to favour the use of wheelbarrows / pull along trolleys to aid with the movement of camping gear.
To stay on-site overnight on any given night, weekend camping tickets must be purchased for each person staying. It is not possible to purchase camping tickets on a per-night basis.
Toilets, showers and fresh water are all available within the main campsites, and there are further fresh water drinking points within the main festival site.
Any vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which can be purchased online or at the box office. Ticket are cheaper if bought online in advance.
Trailer tents are treated the same as caravans and will require a caravan pitch ticket per trailer tent as well as weekend camping tickets per person sleeping overnight in the trailer tents.
THINGS TO LEAVE AT HOME
The following items will NOT be permitted in the campsite: Personal stereos, Glass bottles, fireworks, Chinese lanterns, and weapons of any kind. All other items that are brought into the Car park or either campsite are left at your own risk.
The Great Estate Festival is situated in a beautiful, rural area, and we kindly ask you to respect the welfare of our neighbours by adhering to a 12pm noise curfew across the main campsite. Those persons not abiding by this rule, will be asked to leave the campsite, and the festival site. No refunds will be given in this instance.
SAFETY FOR ALL
The Great Estate is all about good music, great vibes and the coming together of all ages to enjoy a rich, cultural event. Anti-social behaviour and activities, including any behaviour which the festival staff and stewards feel may significantly affect the enjoyment of other persons at the event, will not be tolerated and you will be ejected without refund.
All good? Excellent! Now go get your tickets…