All the questions and all the answers right here in one place.

Car Parking NEW for 2023

We have updated our car parking tickets this year as a single entry ticket only. This means you can access the car park once with your car park pass. If you leave the festival car park and you drive back in, you will have to pay a re-entry fee of £10 each time. This is to help ease the flow of traffic on external roads, help protect roadways and reduce the carbon footprint of the festival.

Carers Tickets

The application form for accessible camping and personal assistance ticket

Here at The Great Estate Festival we wish that everyone has the most rambunctious time and that it’s accessible to all. This is why we require you to apply for the facilities you require.

In order to be eligible for a complimentary PA ticket you must have already purchased a ticket and supply ONE of the following pieces of evidence with your application:

  • PIP (Personal independence payment)
  • DLA – Care and/or Mobility
  • Letter from a medical professional
  • Deaf or blind registration
  • The Access Card or equivalent with a +1 Icon for PA tickets
  • Blue Badge – Permitted for parking only requests

Please note that we do not require information such as amount of benefit and details of your health conditions – you can black these out. Quick Panda Productions will not use your information for third party use.

If you do not have any of the listed forms above, but feel you need further assistance, please contact us via email on dale@quickpandaproductions.co.uk.

We will contact you in due course once you have applied for the requirements you need.

Applications for 2023 are now open. 

Please email our access team to request our 2023 application form.

Contact us

Although the website does contain a lot of information, we do understand that some customers will need to contact us directly about accessibility.

Access Team Email: dale@quickpandaproductions.co.uk

What kind of food can I expect to find?

We carefully handpick a selection of food stall to ensure a variety of tastes are covered. From the UK to Greece, from Italy to Thailand. They also provide some family favourites such as pizzas, pastas, burgers, and seafood. You can expect exotic, traditional, and far flung flavours for the more adventurous taste buds.

 

 

Can I bring my drone?

No, due to health and safety we can not permit the use of any personal drones during the festival. We have a licenced drone operator using a drone throughout the whole weekend.

Can I have a campfire?

Do you even have to ask? Sorry, no campfires allowed. Anywhere. Ever.

Lost ticket?

If you lose your ticket please search your email for this email address: greatestate@buytickets.at

You can also just take suitable ID to the box office and they will find you on our system. You can also have the tickets resent to your email address by heading to Ticket Tailor scroll to the very bottom of the page and find the ‘need help or lost your ticket’ option on the white bar and choose click here (this is next to the privacy policy link) and follow the instructions. The tickets will be sent immediately to your email address.

Can I bring my dog, pets or animal?

We are afraid not unless of course, you have a guide dog. If you have a guide dog, please contact our accessibility team with the relevant documentation and they can help you further. Email dale@quickpandaproductions.co.uk.

Dogs or any other animal are not permitted to be left in vehicles, campervans, motorhomes, caravans or tents.

What is the security situation?

There will be a vigilant security team operating within the festival, searching bags, checking vehicles and monitoring the site with CCTV. There is zero tolerance for antisocial behaviour and the use of any illegal substances.

If you see or hear anything, please let the nearest security person know about it. No glass is allowed on site, anywhere and will be confiscated if found.

Knives, including Swiss Army type knives are not allowed in the festival site.  A robust fencing and security entrance system will be in operation.

How do tickets work?

When you buy your ticket online, your ticket will be emailed to the email address you provided, please ensure you enter the correct email address. Simply print this out or show your tickets on your phone and bring it with you to the entrance of the festival with valid ID, where it will be exchanged for a wristband(s) that allows access to the festival. You can also show the tickets on your phone so you don’t have to print anything.

Wristband collection will be available for the entire duration of the event until 10pm each evening. If you have bought a ticket with your credit card details and have given it to someone else, simply drop us an email to let us know their name before May 15th 2023 and we will make sure that person can gain access. Requests after this date cannot be actioned.

If there are multiple people booked under one ticket order that are arriving at different times, just print the same ticket off for the individuals or have pictures of the ticket codes and our box office staff will check people in separately from the same order. This will work the same if you just show your tickets on your phone.

If you wish to camp you must purchase a weekend camping ticket. Our super early bird camping tickets allow you to camp for the whole three days. If you have individual day tickets e.g. you can enter the festival for that day only, and you cannot camp.

If you wish to bring your motorhome, campervan, caravan or trailer tent, you must also purchase the relevant campervan/ motorhome or caravan ticket option alongside your weekend camping tickets. Each person staying in the campervan / motorhome or caravan requires a weekend camping ticket each.

Any vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which must have been purchased on this website. All occupants of the vehicle must also have weekend camping tickets. Camping tickets are for the whole weekend. Camping tickets are not available on a per night basis for day ticket holders.

Youth tickets can only be purchased by adults aged 21 and over. There is a adult & youth ticket option so you are able to purchase this ticket type.

Unfortunately ALL tickets are non-refundable, under any circumstances. You are more than welcome to try and sell these tickets on however you choose, please just let us know the full details of the new ticket holder and we will transfer the tickets to them and email new tickets to the new owners. Please note we cannot split tickets, and require information for changing ticket names before midnight on May 15th 2023, after this time we cannot action any changes. Use the contact form on our website and use the ticket option from the drop down menu to let us know. Full terms and conditions can be found here

Can I get a refund?

Unfortunately ALL tickets and booking fees are non-refundable, under any circumstances, so please do not ask.

You are free to sell your tickets on, but you need to let us know the full details of the new ticket holder so that we can make changes to our records before May, 15th 2023, after this time changes will not be made. Please use the contact page and quote your booking reference. Full terms and conditions can be found here