All the questions and all the answers right here in one place.

Car Parking

We have updated our car parking tickets this year as a single entry ticket only. This means you can access the car park once with your car park pass. If you leave the festival car park and you drive back in, you will have to pay a re-entry fee of £5 each time. This is to help ease the flow of traffic on external roads and help protect roadways within the estate.

Accessibility Information

The application form for personal assistance ticket is now closed. Please come back in November to apply for 2025.



What kind of food can I expect to find?

We carefully handpick a selection of food stall to ensure a variety of tastes are covered. From the UK to Greece, from Italy to Thailand. They also provide some family favourites such as pizzas, pastas, burgers, and seafood. You can expect exotic, traditional, and far flung flavours for the more adventurous taste buds.



Can I bring my drone?

No, due to health and safety we can not permit the use of any personal drones during the festival. We have a licenced drone operator using a drone throughout the whole weekend.

Can I have a campfire?

Do you even have to ask? Sorry, no campfires allowed. Anywhere. Ever.

Lost ticket?

If you lose your ticket please search your email for this email address:

You can also just take suitable ID to the box office and they will find you on our system. You can also have the tickets resent to your email address by heading to Ticket Tailor scroll to the very bottom of the page and find the ‘need help or lost your ticket’ option on the white bar and choose click here (this is next to the privacy policy link) and follow the instructions. The tickets will be sent immediately to your email address.

General enquiry?

People are free to come and go from the festival site, providing wristbands are worn at all times.

Youths, aged 13-17 years old, must be accompanied by and adult over the age of 21 throughout the weekend. Any youths found without an appropriate aged adult will be escorted from the venue, their parents contacted and also escorted from the venue and their tickets will not be refunded.

No fires or BBQs are allowed in the campsite. Gas stoves are allowed.

No alcohol or food can be brought into the main festival site, you can of course bring some for personal consumption into the camping areas. There is no glass allowed at all.

Camping is only available as a weekend option.  If you have a 3 day weekend camping ticket, this allows you to camp Friday-Sunday, leaving the site at midday on Monday 2nd June 2025. 3 day weekend non-camping ticket holders can access the site from Friday-Sunday, and must vacate the site when the festival closes each evening.  Individual day ticket holders, (e.g. Friday, Saturday or Sunday) have access to the festival site on the specified day only, and cannot camp overnight and must vacate the site when the festival closes each night. To upgrade to a camping ticket, you can purchase the camping upgrade on our ticket page or you can pay the difference in price on arrival at the box office. Ticket prices are cheaper if bought online in advance.

No dogs or other pets allowed at the festival. They cannot be in the camping area, or left within vehicles or campervans and motorhomes.

There are no charging points within the festival, so please bring a power bank to charge your mobile phones.

If you require a carers ticket, please see the accessibility pages here 

There are a number of food traders within the festival site who cater for different dietary requirements. There is also food available to buy at the campsite.

There are fresh drinking water points, showers and toilets in the main camping area. There are further water points situated in the main festival arena. Stay hydrated people!

IMPORTANT! Tickets and booking fees are non-refundable under any circumstances. You are also more than welcome to sell your tickets on. We have partnered with Tixel this year where you can sell your tickets here Selling tickets anywhere other than Tixel  is strongly discouraged. Sell your tickets here

Can I bring my dog, pets or animal?

We are afraid not unless of course, you have a guide dog. If you have a guide dog, please contact our accessibility team with the relevant documentation and they can help you further. Email

Dogs or any other animal are not permitted to be left in vehicles, campervans, motorhomes, caravans or tents.

What is the security situation?

There will be a vigilant security team operating within the festival, searching bags, checking vehicles and monitoring the site with CCTV. There is zero tolerance for antisocial behaviour and the use of any illegal substances.

If you see or hear anything, please let the nearest security person know about it. No glass is allowed on site, anywhere and will be confiscated if found.

Knives, including Swiss Army type knives are not allowed in the festival site.  A robust fencing and security entrance system will be in operation.

How do tickets work?

When you buy your ticket online, your ticket will be emailed to the email address you provided, please ensure you enter the correct email address. Simply print this out or show your tickets on your phone and bring it with you to the entrance of the festival with valid ID, where it will be exchanged for a wristband(s) that allows access to the festival. You can also show the tickets on your phone so you don’t have to print anything.

Wristband collection will be available for the entire duration of the event until 10pm each evening.

If there are multiple people booked under one ticket order that are arriving at different times, just print the same ticket off for the individuals or have pictures of the ticket codes and our box office staff will check people in separately from the same order. This will work the same if you just show your tickets on your phone.

If you wish to camp you must purchase a weekend camping ticket. Our super early bird camping tickets allow you to camp for the whole three days. If you have individual day tickets e.g. you can enter the festival for that day only, and you cannot camp.

If you wish to bring your motorhome, campervan, caravan or trailer tent, you must also purchase the relevant campervan/ motorhome or caravan ticket option alongside your weekend camping tickets. Each person staying in the campervan / motorhome or caravan requires a weekend camping ticket each.

Any camping vehicle being slept in overnight will also need a valid campervan or motorhome pitch (depending on the size of vehicle), which must have been purchased on this website. All occupants of the vehicle must also have weekend camping tickets. Camping tickets are for the whole weekend. Camping tickets are not available on a per night basis for day ticket holders.

Youth tickets can only be purchased by adults aged 21 and over. There is a adult & youth ticket option so you are able to purchase this ticket type.

IMPORTANT! Tickets and booking fees are non-refundable under any circumstances. You are also more than welcome to sell your tickets on. We have partnered with Tixel this year where you can sell your tickets here Selling tickets anywhere other than Tixel is strongly discouraged.Sell your tickets here

Use the contact form on our website and use the ticket option from the drop down menu if you have any question. Full terms and conditions can be found here